Troubleshoot Canon Scanner Not Working



Guide To Troubleshoot Canon Scanner Not Working Problem

Canon is one of the leading and trusted brands in the line of scanners. It offers a high-performance scanner including a wide range of features such as duplex scanning, auto color detection, skip blank pages, shadow cropping, auto resolution setting, and more. But sometimes, users face problems while scanning a document due to some technical glitches. In this guide, you will find advanced techniques and troubleshooting methods to resolve all possible problems that may occur while using the scanner.

General Issues That May Obstruct the Scanning Process 

  1. Power and USB cables are not connected properly.
  2. The driver you are using to command the scanner is corrupt or out of date.
  3. Your Canon scanner glass is not clean or broken.
  4. Incorrect scan settings are selected.
  5. The scanner software is incompatible with your particular Canon scanner model.
  6. Scanner not working due to Windows corrupted files.
  7. Feeder jam problem in multipurpose scanner

Applicable and Useful Methods To Resolve Scanner Issues

Here are some troubleshooting methods by which you can solve Canon scanner problems. Follow the below mentioned methods carefully.

  1. Inspect Connected Cables

Your Canon scanner will not respond if the cables are bad/damaged or not connected properly.

Power Cable: First, check the power cable supplied with your scanner and make sure it is properly inserted into the correct port. If the cable is not in good condition or is damaged on either side, the power supply will be interrupted and the scanner will not function properly. Also, you should make sure that the electrical outlet to which your scanner is connected is working. Otherwise, plug the power cord into a different wall socket.

USB Cable: Your Canon scanner will not communicate with your computer if the USB cable is not connected properly. Firstly, make sure that you are using the original USB cable provided by your service provider. As any other non-branded cable may not work with your scanner and hence result in scanning issues. If the USB cable is in the correct position but the connection fails to establish between the two devices, your computer’s USB port may not be working, so try another USB port. If the problem is not resolved and you are still facing the problem, then do the next method.

  1. Clean the Scanner Glass to Eliminate Common Issues

If the scanner glass is dirty, your scanner will not be able to detect the document placed on the glass. So, to clean Canon scanner glass, first of all unplug the power cord of your scanner to turn it off. Then, open the upper unit of your scanner. Now, take a clean and lint-free cloth and wipe off all the dust on the scanner glass. While cleaning the cloth, keep in mind that you apply light pressure or else the glass may break. After cleaning, turn off the top unit of your scanner and power it on with the power cable attached. Now, place a document on the glass and try to scan it. If the problem still persists, then move on to the next method.

  1. Uninstall the old IJ Scan Utility software and install the latest version

IJ Scan Utility is a software that helps to create a connection between your computer and the scanner and lets you scan your desired photos or documents. But if the software becomes corrupt or out of date, the connection will not be established and the scanner will not respond when you try to scan a document. So, first of all uninstall the driver from Control Panel. Accordingly, go to Control Panel > Programs and Features > Uninstall a Program. Select the scanning software, right-click on it, and click Uninstall. Now, to reinstall the updated version of the software, follow the steps below.

  • Go to Canon’s official website by entering the URL in the address bar.
  • Provide the scanner model name in the search bar and then select the “Drivers & Downloads” tab. The IJ Scan Utility software is installed with the driver package only.
  • Click on Download and then run the setup file for installation.
  • Now, connect your Canon scanner to the computer. Then, you’ll see a list of drivers and other additional software.
  • Tick ​​the checkbox for IJ Scan Utility and then click Install. Now, launch the software and use it to scan the document.
  1. Repair or Delete Corrupted System Files

If you have any corrupted files in your system, it can cause interruption while scanning a document. In such cases, you should repair the corrupted files using Command Prompt. So, to resolve all Canon scanner issues and repair/delete corrupted files, follow the given instructions.

  • First press the Windows button on your keyboard
  • Type cmd and you will see the “Command Prompt” option. Right-click on it and select “Run as administrator”.
  • Doing so will display a pop-up box for User Account Control on your screen. To proceed, click Yes.
  • Now, the Command Prompt dialog box will open on your screen. Type the command “sfc /scannow” and press the Enter key on your keyboard.
  • It will start scanning your computer and it may take a few minutes. Once the processing is done, all the corrupted files will be displayed on your screen which is obstructing the scanning process.
  • Remove files from your computer or repair it if possible. Now, develop a connection between your computer and the scanner and then try to scan a document.


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